Differences

This shows you the differences between two versions of the page.

--- en:tickets:notification [2024/11/25 13:50] – created Lada Svobodová
+++ en:tickets:notification [2026/09/02 14:17] (current) – Milan
@@ Line 1: / Line 1: @@
-====== Notification system ======
+====== Notification System ======
+The application monitors all changes made by individual users to tickets. It then sends notifications about these changes to users who are in some way associated with the ticket.\\
+\\
+===== In-App Notifications =====
-===== Notification =====
+<WRAP 100%>
-The application tracks all changes made by individual users on tasks. It then provides notifications about these changes to the users for whom this change is important.
+<WRAP 350px left>
-  * The author of the task receives information provided by the assignee
+{{:cs:tickets:notifikace_okno.png?direct&330|Notification Window}}
-  * The assignee receives notifications about the creation of a new task and about additional changes made to the tasks by the author.
+</WRAP>
+The application uses the {{:cs:firstofall:btn_notification.png?nolink|Bell}} icon in the top bar to notify users about changes to tickets.\\
+If there is a **number in a red box** next to the icon, it means that a change has been made to one of the tickets by another user. Clicking the icon allows the user to view the notification and, if applicable, open the relevant ticket.\\ \\
+Notifications are displayed to the ticket author, assignees, and approvers, except for the user who made the change.\\
+<WRAP round info> The bell icon is also used by the application when a signature attempt for a record in the Project Diary module fails. Therefore, a notification may contain not only information about a ticket change, but also the reason why a Project Diary record could not be signed. </WRAP>
+<WRAP clear />
+</WRAP>
+\\
+===== Email Notifications =====
-<WRAP 100%> <WRAP 600px left>
+<WRAP 100%>
-{{gallery>:cs:tickets:notifikace_ikona.png?direct&600|Notifikace ikona.}}</WRAP>
+<WRAP 350px left>
-When the application is launched, a number may appear next to the bell icon. This number indicates how many changes have occurred since your last visit. The number is updated periodically every 15 minutes while working in the application.
+{{:cs:tickets:nastaveni_notifikace.png?direct&330|Notification Settings for a Project Team Member}}
-</WRAP><WRAP clear />
-<WRAP 100%> <WRAP 600px left>
-{{gallery>:cs:tickets:notifikace_okno.png?direct&600|Okno s notifikacemi.}}</WRAP>
-When you click on the bell icon, a window with a list of notifications will open. Notifications are grouped by projects. Each notification includes information about the date and time of the change, who made the change, the task number and subject, and a description of the change made.
 </WRAP>
-<WRAP info> The window displays notifications that were created within the last seven days. If you haven't been in the application for more than a week, the icon in the header may show a larger number than the number of notifications you see in the window. </WRAP><WRAP clear />
+Each Project Team member can also receive email notifications about new tickets and changes. This option must first be enabled in **Project Settings (Project Team → Project Team Members - Edit Member)**.\\
+**The default setting is "None"**, meaning that no notifications are sent.\\ \\
-===== Notifikace E-mailem =====
+__There are three options to choose from:__\\
+**HTML Email** ⇒ users with this setting will receive notifications about a new ticket when they are assigned as an assignee or approver, as well as about new posts in the Discussion or Statements.\\
-<WRAP 100%> <WRAP 600px left>
+**Email with Event** ⇒ users with this setting will receive notifications when a new ticket is created, a ticket is deleted, or the planned end date is changed. The event is also added to the calendar on the planned end date.\\
-{{gallery>:cs:tickets:nastaveni_notifikace.png?direct&500|Nastavení notifikace u člena projektového týmu.}}</WRAP>
+**Summary Email** ⇒ users with this setting will receive one email per day summarizing changes to tickets they are involved in.
-U každého člena projektového týmu můžete individuálně nastavit, zda mu má být posílána zpráva formou E-mailu. Nabízejí se možnosti dle obrázku:
+<WRAP clear />
+</WRAP>
-**Žádné** - E-mail nebude zasílán nikdy.
+\\
-**HTML e-mail** - zpráva bude zaslána pouze při založení úkolu a to formou standardního E-mailu.
-**E-mail s událostí** - zpráva bude zaslána při založení úkolu formou **události v kalendáři**. Do kalendáře bude úkol vložen na den plánovaného konce. V tomto případě se posílají i aktualizace, pokud dojde ke změně plánovaného konce, změně řešitele nebo smazání úkolu.
-**Souhrnný email** - Nastavením souhrnné notifikace zajistíte, aby se neposílala každá změna samostatně, ale aby se vygeneroval jeden souhrnný mail se změnami všech úkolů za celou stavbu, které se týkají daného uživatele. Takovéto E-maily jsou rozesílány automaticky vždy v noci. V těle zprávy je seznam úkolů s rozlišením, zda se jedná o nový nebo změněný úkol. Kliknutím na popis úkolu je možno otevřít úkol v aplikaci.
-</WRAP><WRAP clear />