Differences

This shows you the differences between two versions of the page.

--- en:tickets:m_task_edit [2024/11/27 15:30] – created Lada Svobodová
+++ en:tickets:m_task_edit [2026/09/02 14:23] (current) – Milan
@@ Line 1: / Line 1: @@
+====== Edit Ticket ======
-====== Editing a task ======
+<WRAP 100%>
+<WRAP 270px left>
-Click on the task in the list to open the form that allows you to edit the task information.
+{{:cs:tickets:m_detail_ukolu.png?direct&250|Ticket Details / Edit Ticket}}
+</WRAP>
-In terms of competencies for changes to the task, the following applies:
-The task **author** can edit all information at any time.
-The task **assignee** can only edit specific fields that do not affect the task assignment (Status, Assignee, Actual Start and Actual End, Comments, Attachments).
-You must **save** the changes to the task using the "Floppy Disk" icon in the top right corner of the window.
+**__Edit Ticket__** is accessible from the Ticket List by tapping the ticket Subject field. This opens the Ticket Details form.\\
+Users can only edit information allowed by their permissions.\\
+Permissions for ticket participants are set as follows:
+  * **Ticket Author** → has the fewest restrictions and can essentially edit everything, including the ability to delete the ticket.
+  * **Approver** → can edit the status and labels, add attachments, edit drawings and the map, change participants, and add Statements.
+  * **Assignee** → can edit only the status and labels and add Statements. Other data is available for viewing or downloading (attachments).
+Permissions resulting from the user's assigned role on the project primarily determine which tickets the user is allowed to see and which restrictions apply.\\
+The exception is the **Administrator** role. This role allows the user to edit everything except participating in the Discussion. However, if the Administrator is also a ticket participant in any capacity (Author / Assignee / Approver), they can participate in the Discussion.\\ \\
+<WRAP round info>
+The actual start / end date can never be edited. These dates are automatically filled in by the application based on the actual progress.
+</WRAP>\\
+In the bottom icon bar, there is an icon for **accessing the Statement for the ticket**. If there is an **orange dot** next to it, this means that the **Statement contains one or more records**. An icon without a dot indicates that it contains no records:\\
+<WRAP 270px left>
+{{:cs:tickets:m_vyjadreniano.png?direct&250|Ticket with Records in the Statement}}
+</WRAP>
+{{:cs:tickets:m_vyjadrenine.png?direct&250|Ticket without Records in the Statement}}
+Tapping this icon opens the Statement. If the user has the required permission, they can add a record, as described below.
+<WRAP clear />
+</WRAP>
+\\
+===== Statement for the Ticket =====
+<WRAP 100%>
+<WRAP 270px left>
+{{:cs:tickets:m_vyjadreni1.png?direct&250|Statement - Record with Photos}}
+</WRAP>
+<WRAP 270px left>
+{{:cs:tickets:m_vyjadreni2.png?direct&250|Statement - Adding Records}}
+</WRAP>
+All ticket participants can participate in the Statement. New threads can be created and responses can be added to existing threads. \\ \\
+To create a **new thread**, the user taps the **+** icon in the bottom icon bar.\\ \\
+To add a **response**, the user taps the Respond icon in the bottom-right corner of the post they want to respond to. The response is then added below the original post.\\ \\
+**Attachments** can be added to records. The new record window has a bottom icon bar that allows the user to use the **camera to take an immediate photo** for the record or the **device storage to select the relevant file**. \\ \\
+The **author of a record can edit or delete their record**, but only **until someone responds to it**. Once a response is added, editing and deletion are locked.
+<WRAP clear />
+</WRAP>
+\\
+===== Attachment Editing =====
+<WRAP 100%>
+<WRAP 270px left>
+{{:cs:tickets:m_prilohy_menu.png?direct&250|Attachment Menu}}
+</WRAP>
+In the top-right corner of each attachment, there is a **vertical Three-Dot Menu**. Tapping it opens the **attachment menu** available according to the user's permissions:\\ \\
+**__Share__** is the only option **available to everyone**. This option displays the apps available on the device for sharing, allowing the user to share the individual attachment with their contacts.\\ \\
+Only the **author** of the attachment can **__Delete__** it.\\ \\
+**__Edit__** is available **only for image attachments** and is also available only to their **author**. This option moves the image into editing mode, as described below.
+<WRAP clear />
+\\
+==== Editing an Image Attachment ====
+<WRAP 100%>
+<WRAP 270px left>
+{{:cs:tickets:m_edit_prilohy.png?direct&250|Editing an Attachment}}
+</WRAP>
+Editing is performed using the functions in the **editing toolbar below the photo**. Available functions include:
+  * various cropping modes, rotation, and mirroring
+  * inserting shapes, curves, arrows, etc., including options for line color and thickness
+  * inserting text, including options for color, font, etc.
+  * pen mode, including options for line color and thickness
+  * adjusting photo properties such as brightness, contrast, sharpness, etc. \\
+**Saving the changes and returning to the ticket** is done by tapping the confirmation icon {{:cs:tickets:m_btn_ok.png?nolink&45|Confirm}} in the bottom-right corner.\\
+To return to the ticket **without saving the changes**, tap the **back arrow in the top blue bar of the screen**.\\
+<WRAP clear />
+\\
+<WRAP 270px left>
+{{:cs:tickets:m_edit_fotky2.png?direct&250|Editing Functions}}
+</WRAP>
+<WRAP 270px left>
+{{:cs:tickets:m_edit_fotky3.png?direct&250|Restore Previous Version}}
+</WRAP>
+After selecting an editing function, its options open in an expanded menu in the associated toolbar below the image.\\ \\
+<WRAP round tip>
+After using EACH selected function, the user must **confirm the change using the checkmark above the photo**, and only then **return to the editing options using the back arrow BELOW the image**. If the user does not confirm the change and returns to the editing options, the change will not be saved.
+</WRAP>
+\\
+During editing, the author can **return to previous steps using the arrows above the image**, or **restore the original version before editing** using the icon above the image on the right → after using it, **all changes to the image are deleted and the edited version cannot be restored**.\\ \\
+<WRAP round info>
+**Saving the changes and returning to the ticket** is done by tapping the confirmation icon {{:cs:tickets:m_btn_ok.png?nolink&45|Confirm}} in the bottom-right corner.
+</WRAP>
+<WRAP clear />
+</WRAP>