====== Edit Ticket ======
<WRAP 100%>
<WRAP 500px left>
{{:cs:tickets:editace_ukolu2.png?direct&480|Ticket Details}}
</WRAP>
The **Ticket Details (edit) page** can be accessed from any part of Ticket Management by **clicking the Subject of the ticket or a link** (on a drawing or map).\\ \\ 
**__In terms of permissions:__**\\
The **Author** of the ticket can edit all information.\\
The **Assignee** of the ticket can edit only the Ticket Status and Label, and add a Statement or a post to the Discussion.\\
The **Approver** can edit the same information as the Assignee, plus change the location on the map or drawing, add attachments to the ticket, and modify the people listed under Assignees and Approvers.\\ \\ 
**__In terms of working with tickets,__** users will most often open Ticket Details to:\\
**change the Ticket Status,\\
add a Statement,\\
participate in the Discussion, or\\
view complete information about the ticket.**\\ \\ 
<WRAP clear />
</WRAP>

===== Statement =====
<WRAP 100%>
<WRAP 600px right>
{{:cs:tickets:vyjadreni.png?direct&500|Statement}}
</WRAP>
At the end of the form, there is a **Statement** section. Any authorized user can add information relevant to the ticket here.\\
__The user can:__\\ **Add Statement**, which creates a new thread, or\\ **Respond**, which adds a response to an existing thread.\\ 
Attachments in any format can be added to these records.\\ \\ 
Only the author of a record can **edit or delete** it, and only until another user responds to it. Once a response is added, the record is locked against further changes or deletion.\\ If the response is removed, the record is unlocked.
<WRAP clear />
</WRAP>

===== Discussion and History =====
The **Discussion and History** link above the ticket form on the right opens a panel on the right side containing the discussion, with an option to switch to the history of changes made to the ticket.
<WRAP 100%>
<WRAP 600px left>
{{:cs:tickets:diskuze2.png?direct&600|Discussion}}
</WRAP>
**__Ticket Discussion__** is used for informal exchange of information.\\ The content of the discussion **is not included in any export**, unlike Statements.\\ In the Discussion panel, **changes to the Ticket Status** are also displayed alongside the posts.\\ \\ 
The **__Ticket History__** records all changes made to the ticket, including the author and timestamp:

{{:cs:tickets:historie.png?direct&250|History}}
<WRAP clear />
</WRAP>


===== Related Items =====
If there is a **related item linked to the ticket**, either an **orange icon on the right** or a **blue icon on the left** is displayed next to the Discussion and History link. Which icon is displayed depends on whether the related item is a ticket or a record in the Project Diary:

<WRAP group>
<WRAP half column>
{{ :cs:tickets:navaz_zaznam_esd.png?direct&300 |Related Project Diary Record}}\\ \\
The blue icon on the left indicates that **this ticket is linked to a Project Diary record**. Clicking it opens the relevant Project Diary in a new browser tab, on the day containing the record.\\ \\
The **Project Diary record** linked to the ticket is located either in the **Performed Works or Additional Records** section and can be identified by the icon {{:cs:tickets:ikona_ukol-esd.png?nolink&40|Ticket Linked to Project Diary Record}}
</WRAP>

<WRAP half column>
{{ :cs:tickets:navaz_ukol.png?direct&300 |Related Ticket}}\\ \\
The orange icon on the right indicates that **this ticket is linked to another ticket**. Clicking it opens a **window with a list of related tickets**, from which the user can navigate to the details of a related ticket.
</WRAP>
</WRAP>
\\
===== More Options =====
The **Three-Dot Menu on the right above the Ticket Details form** can be used to expand options for:
<WRAP 100%>
<WRAP 270px left>
{{:cs:tickets:ukol_volby.png?direct&250|More Ticket Options}}
</WRAP>
  * Create a Copy of the Ticket → opens the New Ticket form and copies selected information into it
  * Create Related Ticket → opens the New Ticket form with a link to the current ticket
  * Download as PDF → exports the ticket to a PDF file
  * Delete Ticket → deletes the ticket
<WRAP info round 50%>
If some options are inactive (grayed out), the user does not have permission to use them.</WRAP>
<WRAP clear />
</WRAP>